Customer Service
- POSTAGE & HANDLING
- $5.00 first book, $2.00 each additional book inside U.S. Other orders will be billed at cost. All domestic shipments are insured. Mass residents add .0625% state sales tax.
- EMAIL, TELEPHONE OR FAX ORDERS
- Are suggested and may be left any time. For a live answer try calling between 12 and 5 daily, Mon.-Sat. When leaving a message please give title, author and serial number of the item you desire and your phone number. Our telephone number is (978) 283-5299. Our fax number is (978) 283-5235. Generally speaking, email is the most efficient way to place an order. Even when we’re out of the office, we monitor tenpound@tenpound.com regularly and can respond to orders and queries.
- TERMS
- MC, Visa, check or money order accepted. We also accept Paypal payment. WE DO NOT RETAIN CREDIT CARD NUMBERS, so if your are paying by MC or Visa you’ll have to provide that information. (Our answering machine at 978 283 5299 is secure.) We will ship and bill prior customers and institutions. New customers and overseas orders are requested to pre-pay with order in U.S. dollars or upon receipt of a pro forma invoice. You can fax or phone your credit card information to the numbers above, or you can email it in two messages to tenpound@tenpound.com